Support

Frequently Asked Questions

The answers you need before you even need to ask.

What do we need to do prior to you showing up?

We love this question! Having the home ready for us prior to our arrival is essential. It's best to have everyone out of the home while we work our magic to ensure there are no unexpected cameos! We actually have a full vendor checklist available for you. Send us an email, and we'll send it over to you!

What services do you offer?

We offer a full range of real estate marketing services, including photography, videography, drone media, twilights, floor plans, and social media content. We also partner with building companies to capture the process behind the project.

When will I get my marketing back?

Our standard turnaround is 48 hours for photos and 72 hours for video. Need it quicker? Just ask. Either way, if there's anything that might affect your timeline, we'll always let you know ahead of the shoot.

What areas do you service?

Based on the Kāpiti Coast, we service the wider region from Porirua through to Kāpiti, Levin and Shannon. We're also available in Wellington upon request. If you have a request outside of these areas, get in touch, and we will see what we can do for you.

How do I book a shoot and how much notice do I need to give?

You can book in via phone, text, email, or through our website, whatever works best for you. If you're unsure which package suits your listing best or how long to book the shoot for, we're happy to help guide you through that process and point you in the right direction. We do book up quickly, especially during the busy season so the sooner you get in touch, the better.

What if the weather is bad on the day of the shoot?

No one can control the weather, but we can work around it. If the weather conditions aren't right and you'd like to postpone to a better day, we will reschedule at no extra cost.

What makes you different?

We're not just photographers, we're a marketing resource for your business and your listings. When we show up, you can trust that we know what we're doing, we understand the brief, and we make the process as smooth as possible for you and your vendors. Our work is consistent as we edit everything in-house and our turn around times are reliable. We built this business from the ground up and we genuinely care about the work we produce. If you want content that works and a team you can count on, you're in the right place.

Still have a question? Get in touch, we're happy to help.

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